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They also used to have amazing customer support, but in the past several years, they have taken to treating even their most loyal customers as just numbers.I had an disappointing experience with Corel today. The latest version has the gall to pop up obnoxious animated advertisements for other Corel products as desktop notifications.
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That being said, I've given a lot of thought recently to kicking CorelDRAW to the curb after my last couple upgrade experiences.
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Piracy is in no danger of dying out when the legitimate offer is inferior to the cracked version. DRM, like many other forms of malware, is a bit like that. It is almost like they special designed a flaw that only affects the paying customers. When the exception confirms the rule it only follows that a rule confirmed by so very many exceptions must be confirmed beyond all doubt. They bought it inby which time it was already in decline. Impress, for instance, lacks the ability to copy slide master pages from one presentation to another, making it difficult to format extant slides to a common slide master, which is a common task in slide creation. Our livelihoods depend on getting documents right and ready quicklyand we seriously don't need to risk a disaster. It looks like we're going to have to find something else for our word processing needs. My wife and I have used WordPerfect since about version 1. Filed Under: copyrightdrmpiracy Companies: corel. And that really should tell you everything you need to know about the dangers of a crappy anti-piracy system annoying your customers. This was verified by a review of the purchase receipt.
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how to fix corel draw 圆 can't save export print copy paste disable button TorrentFreak went back to the affected user to ask where he had bought his copy of the software. Reached for comment, a Corel rep made a great deal of noise about unlicensed resellers causing all of these problems. The customer has no idea if his software is now correctly licensed, if he got a new license, or if Corel just put him on some whitelist so as not issue more threats.
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After a lengthy back and forth - the user was unable to operate for at least a full day - Corel managed to correct the issue, albeit in a manner totally opaque to the end user.
Suddenly, this user couldn't get access to his or her work product, all because Corel's anti-piracy system crapped the bed and called a customer a pirate. His Corel software, used at his place of work, was also disabled. The user got a popup accuses him of using "illegal" software before requesting payment, at a discounted rate no less. Still, if the system can accurately detect a pirated copy of the software, and if the messaging requesting payment isn't too heavy-handed, it's not a bad way to try to reach out to pirates for payment.īut what if it isn't so accurate? And what if legit customers are suddenly told they're pirates? And what if Corel then treats that person with something less than a full mea culpa? This all already happened, of course.Įarlier this week, TorrentFreak was contacted by an angry Corel customer who was witnessing first hand what can happen when a piracy detection system blows a fuse. It's not the worst strategy in the world, even if it harkens back somewhat to those copyright troll threat letters that have been on the rise for the past few years. Corel came up with a patented approach that detects pirated versions of its software and attempts to get the pirate to pay up. You can see this sort of thing all over the place in the software world, most prominently when it comes to DRM, which tends to stop almost no piracy but manages to annoy legit customers.īut DRM isn't the only method out there for combating piracy. While piracy and ways to combat it may be weighing heavily on the minds of many a software producer, it's quite unfortunate that more of them don't consider conversely how their anti-piracy efforts will impact their legit customers.
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